This is not a tutorial or anything close to a ‘how to post’. I have no idea what I’m doing. With that said, here’s my story on how I spent my Saturday night troubleshooting my WordPress site.
So there I was practicing my mad coding skills on FreeCodeCamp.com when my wife asked me to check out her blog lockets and charms.com. I go on her blog and bam! I see an attention notice – WordPress update available! Please update now! I figured I could upload the update and go on about my business. No prob right? My wife goes to hersite.com/wp-admin, so that she can log on and update her blog but. . . . she sees the error message below instead . . .
Now my wife can’t log in to her blog because of a broken plugin (the most likely reason). Two cups of Starbucks coffee and about 8 hours later I was scouring the inter webs for WordPress answers and chatting with Bluehost support on what the issue could be. In the 5 years on locketsandcharms.com we’ve never had this issue before, so I was at a loss.
Bluehost support fixed the issue for me. I think what they did is rename the plugins folder to plugins_old and either rolled back the WordPress (4.7 at the time) to an older version (4.5 maybe?). But all wasn’t well. As soon as I had access to the wp-admin dashboard I began to activate plugins one by one. The site broke again! So, I called Bluehost and they repeated the same process from the first chat session.
The site is back up! But this time I didn’t activate the W3 Total Cache plugin. . . No sir. I opened up FileZilla and deleted it from there. I also deleted two files from the wp-content folder:
db.php advanced-cache.php object-cache.php
Finally! The site is back up! Uh, no. Not exactly junior. . . Turns out I still needed to change the .HTAccess file to .HTAccess_old and create a new one. Now the site is back up!
It was a great learning experience for me since I’m an aspiring web developer.
- I chatted with tech support
- learned a bit about FileZilla (FTP)
- WordPress Core files
- renaming files & deleting files
- Reconfiguring plugins – I also have a linked CDN.
Biggest take away: review the WordPress Plugin page and make sure your plugins are compatible with the laster version of WordPress.